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Our Services

FAQ’S

What is a web maintenance service?
This is an ongoing process where you keeps your website updated in terms of website theme, plugins, privacy, security and content or webpages update after regular intervals so that it can attract new visitors. Web maintenance can be related to Hosting, design, development or SEO terms.
Why does my website need regular maintenance?
It is necessary to keep your site technology, plugins, themes, SEO, contents and any media files updated This enhances your visitor’s interests in your website.
How does work Web Site Maintenance Service Work?
Well, there are lots of things which are needed to be done in order to keep the website up to date. These work can be big changes or can be small work a change of an image or maybe date. Now not every day you will have time to do these changes or it may take a lot of effort for you to do the change. If you employ a full-time webmaster for your website maintenance service then it is a too costly affair. Therefore it is best to use services such as web site maintenance ones which are cost-effective.
What website maintenance services do you offer?
We offer everything from fresh content updates, to website theme, plugins update to web page management and Plug-in updates that based on what your budget and site need.
How long does it take to complete website maintenance process?
It will totally depend on the number of changes we have received from the client. As soon as we receive these change requests, we will share the turnaround time for the work allotted to us. For simple changes, it can usually take 24 business hours.
What is the type of websites covered in your web maintenance services?
We cover static HTML websites and all major CMS like WordPress, Shopify, Joomla, Magento, OpenCart, and Custom CMS etc
What if the changes/maintenance or update I require is not given under your website maintenance plan?

If any of the services you require is not mentioned under our website maintenance service list, please feel free to email us at info@websitemaintenancedesk.com or call at our toll-free number +1-315-703-9025.

Are there website maintenance changes you can’t do?

Yes. there can be a few website maintenance requests which can not be changed. This could be due to the technology and language of your website it was built in or maybe hosting service providers (Server) hurdles. Though we will give our best to offer these services.

Are my data and website secured?

Yes! We will take care of your data as we are ready to sign a Non-disclosure agreement with our clients anytime.

Can I see the changes before you go live with them to make sure I approve all changes?

It depends on the type of website where we are making changes to. For example, if it is an HTML website, then we can share the testing website link to get prior approval for changes but in case of any CMS or any other web platform, we have to make changes to live website. We make sure to keep the website backup before making any changes.

How can I hire your website maintenance service & hire you?

You can live chat, email or do a phone call right away and discuss your project with our team. A project manager will keep you up-to-date, it’s really that easy. Once completed, we will let you know so that you can review the changes and be sure everything is done to your satisfaction.

Support

How frequently can I talk with your professional team?
Frequent communication – Our support team is accessible via Live Chat, Support Ticket System and Email.
How can I keep my website updated all round the year?
You can hand over the website to us, sit back & simply relax. You can buy our Annual Maintenance Contract and you’d be ensuring that we would be taking care of your entire website updation requirements all round the year.

Billing

What type of payments methods do you accept?
We accept payments via PayPal & all major debit/credit cards.
Can I have multiple sites with a single plan?
No, single website maintenance will be included in our single plan.
Does my maintenance contract have an expiration date?
Pre-purchased maintenance contracts expire one year after purchase.
Is there any fixed contract and how will you handle my payment?
We dont have any fixed agreement. Each plan is for one month. All monthly plans require that your account be set up on automatic credit card billing for the monthly renewals. Your credit card will be automatically billed on the 1st day of each month until cancelled in writing. After 3 months, your Maintenance Plan may be cancelled anytime with a 10-day minimum notice before the next renewal date.
Can I upgrade/ downgrade my website maintenance plan at any time?
Yes. Website maintenance services are a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. The change will be effective from the next billing cycle. You can contact our support team to help with your plan changes.

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